Your Responsibilities

  • To treat all the staff at the surgery with respect and courtesy at all time.
  • To treat all doctors, nurses and members of staff equally, regardless of sex, marital status, age, pregnancy, race, ethnicity, disability, sexual orientation, religion or belief.
  • To tell us if you are unsure about the treatment being offered to you.
  • To ask for a home visit only when the patient is unable to attend through illness or infirmity (see guidance re home visits)
  • To ask for an out of hours visit only when necessary.
  • To keep your appointments and contact the practice in advance if you cannot attend for any reason.
  • Not to expect a prescription from every consultation with a doctor.
  • To take responsibility for your own health and to follow advice from doctors and nurses.
  • To take medication according to the instructions, keep follow-up appointments and attend for screening procedures.
  • To notify us when you change your name, address or telephone number.
  • To tell us about any complaints or misunderstandings as soon as possible to allow us to deal with them.
  • To let us know when we have done well. We welcome your suggestions for improving our service.
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