Suggestions & Complaints

We make every effort to give the best service possible to everyone who attends our practice. However we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible. Simply contact the Practice Manager and she will set all the necessary wheels in motion. We are continually striving to improve our service. Any helpful suggestions would be much appreciated.

If you would like to join our Patient Participation Group (PPG), please add your email address to the form at reception to join our contact list.

PALS (Patient Advisory Service)

PALs is committed to inform and support you regarding local health services including how to make a formal complaint about health care
Tel: 0800 389 8324

Write to: PALS

Queens Hospital

Rom Valley Way

Complaints ( London Team )

NHS England (London Region)

5th Floor, Skipton House

80 London Road

London SE1 6LH

London Complaints Line: 0203 182 4967

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