Practice Survey Results

 

 

Results for 2014:

 

DR JAWAD AND DR HUSSAIN WOULD LIKE YOUR VIEWS!

Q1. Appointments at the Surgery.

Think about the last time your tried to see a doctor fairly quickly. Were you able to see a doctor on the same day or in the next two weekdays that the GP Surgery was open.

 

Yes

89%

No

6%

Can’t remember

5%

 

 

Q2. Getting through on the phone

In the past 6 months how easy have you found the following? Please tick one box for each row

 

Haven’t tried

Very

Easy

Fairly

Easy

Not Very Easy

Not at all Easy

Don’t know

Getting through on the phone 

4%

57%

32%

5%

0%

2%

Speaking to a Dr on the phone

70%

8%

2%

3%

3%

14%

Speaking to a Nurse on the phone

69%

6%

4%

3%

1%

17%

Obtaining test results by phone

49%

23%

15%

1%

2%

10%

 

 

Q3. How helpful do you find the receptionists at the surgery?

 

Very

89%

Fairly

11%

Not Very

0%

Not at all

0%

 

Q4. Seeing a Doctor at the Surgery, how good was the Doctor at each of the following?Please put a tick in one box for each row.

 

Very Good

Good

Neither good nor poor

Poor

Very

poor

Doesn’t apply

Giving you enough time

48%

39%

8%

4%

0%

1%

Asking about your symptoms

47%

38%

9%

4%

0%

2%

Listening

47%

36%

10%

4%

2%

1%

Explaining tests and treatments

45%

33%

11%

3%

1%

7%

Involving you in decisions about your   care

38%

32%

14%

2%

1%

13%

Treating you with care and concern

47%

37%

10%

2%

3%

1%

Taking your problems seriously

46%

31%

16%

3%

2%

2%

 

Q5. Last time you saw the Practice Nurse at the Surgery, how good did you find the Practice Nurse at each of the following? Please put a tick in one box for each row.

 

Very Good

Good

Neither good nor poor

Poor

Very

poor

Doesn’t apply

Giving you enough time

54%

28%

2%

1%

0%

15%

Asking about your symptoms

51%

26%

4%

0%

0%

19%

Listening

50%

24%

3%

0%

0%

23%

Explaining tests and treatments

46%

24%

3%

0%

0%

27%

Involving you in decisions about your   care

42%

20%

5%

0%

0%

33%

Treating you with care and concern

48%

24%

3%

0%

0%

25%

Taking your problems seriously

48%

24%

3%

0%

0%

25%

 

 

Q6. How would you rate the care you received?

Excellent

41%

Very Good

35%

Good

18%

Fair

5%

Poor

1%

Your Neighbourhood Professionals Laouami Healing
© Neighbourhood Direct Ltd 2017
382 Upminster Road North, Rainham, Essex, RM13 9RZ
  • Telephone 01708 553120 & 01708 553302
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Your Neighbourhood Professionals Laouami Healing
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